Operations Administrator

ROLE

The Operations Administrator works closely with Cannon Financial Advisors and Cannon Operations members as a collaborative team to successfully onboard new clients and provides service for existing clients.

RESPONSIBILITIES

• Handle telephone calls and other requests/inquiries, prepare and/or originate materials and/or correspondence for members of the firm, and resolving issues promptly
• Review contra-firm statements to ensure asset transferability and address cost basis
• Complete appropriate paperwork needed to onboard and transfer new client accounts, including but not limited to compliance documents, applications, and transfer forms
• Organize signed paperwork from client and advisor, check to be sure all information and signatures are completed
• Audit new client signed packets upon receipt to ensure all transfer forms have recent contra-firm account statements
• Involvement in the development of financial plans
• Assist in investment model and allocation preparation of accounts
• Submit completed paperwork to appropriate companies
• Maintain a tracking system for new client workflows and paperwork submission
• Monitor and manage the Asset Transfer Log for incoming and moving money and positions
• Assist with individual client file organization
• Manage clients account online access including setting clients up with their user ID and PW to sites and trouble-shooting account login problems
• Assist with client RMD, IRA contribution, and Roth conversion needs and tracking
• Utilization and ongoing maintenance of client database
• Assist with on-going client and advisor needs to maintain client accounts and models
• Assist ICS cash management team with client cash requests
• Manage the Cannon Giving Fund process including new account set-up, contributions, and maintenance of accounts
• Adhere to compliance and audit requirements; provide information to compliance and audit as requested

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Two to five years of experience in a related position
• Bachelor’s Degree

REQUIRED JOB SKILLS AND ABILITIES:

• Ability to analyze and interpret account statements
• Good verbal, written, and interpersonal communication skills
• Understanding of systems and procedures related to investment management and financial planning
• Ability to analyze and interpret financial data and prepare financial reports, statements, and/or projections
• An ability to clearly and articulately communicate thoughts and points, including technical concepts, effectively to a varied audience
• Excellent analytical, organizational, project management and time management skills
• Ability to multi-task and prioritize work in an environment where priorities and deadlines can change rapidly
• Strong attention to detail and independent problem-solving skills
• Computer skills and proficiency in Microsoft Excel, Outlook, and Word
• Ability to readily learn and efficiently utilize industry-specific software and related procedures
• High level of integrity and self-motivation
• Strong ethics with a willingness to sign and abide by both a confidentiality agreement and a non- solicitation agreement
• Ability to work independently and as a member of a team and foster a cooperative work environment
• Ability to accomplish organizational goals by accepting ownership to fully completing responsibilities
• Ability to properly handle confidential information and a strong sense of discretion

DESIRED SKILLS AND ABILITIES:

• Experience in the Financial Services industry

ADDITIONAL NOTES

• Ability to sit for an extended period, hear, see, lift no less than 20 pounds
• Background check results that are acceptable to the employer
• Ability to travel infrequently to Cannon branch office locations, attend training events, conferences, and/or other locations